Many good points but it still seems to me that our ability to say “No” is not absolute. We already have several classes (race, religion, gender) where we cannot simply say “No - I will not serve you” no matter our religious (or other) beliefs. The author wants to nuance this by saying that the web designer was willing to work with all those protected classes (and presumably gays as well) just not if they forced her to actually create something that was against her “religious” beliefs related, in this case, to gays. It’s a pretty thin line. Easy to see a gay business person asking her to design a business web site but if you are a gay couple looking for a wedding website (which was, I think, her main business) you are going to be denied service. Not quite sure where I stand on that.