Douglas Hanna’s Post

Excited to share another inspiring day spent with Merchants, collaborating on forward-thinking strategies that drive growth—all centered around delighting the customer. As we work to innovate and refine, I’m reminded of the greater purpose: creating positive change in the way we do business, enabling healthier and more fulfilling lives for everyone. By aligning business growth with customer well-being, we’re building a future that benefits not just individuals, but entire communities. Let’s continue to challenge ourselves to think differently and lead with impact. Together, we can transform businesses into forces for good. #Innovation #CustomerExperience #GrowthMindset #PositiveChange

Great article from Moz regarding the importance of expertise, personability, and community over just price alone. Here at Velox, we aim to deliver all these values, and as you can see on our reviews, that is the differentiator:

When outdated systems slow everything down, providing efficient and personalized customer service can be a real challenge. That’s exactly the issue we tackled with one of our partners, a leading consumer goods brand. By integrating AI-powered smart responses into their workflows, we helped their agents speed up inquiry resolutions without losing the human touch. Curious about the results? Dive into our case study now! https://lnkd.in/eTTgvg9u

In case you missed it: we hosted a free Parks & Rec webinar in collaboration with Chris Nunes and Kate Meacham, CPRE. We went over new ideas to improve P&R customer interactions and enhance service delivery in agencies. In fact, we learned that 💬 " Every customer interaction is a chance to grow—embrace the challenge, uncover the 'why,' and turn feedback into better programs and services! " 💬 🌐 Click here to watch the recording 👉 https://lnkd.in/gd2Rk5Yn

When customers use our Perfect Placement™️ feature, misdeliveries drop by 77%. Our proactive approach allows consumers to choose EXACTLY where their packages are placed through photos and geo pins. This precise location information helps driver partners navigate complex deliveries with a visual reference point. By perfectly matching consumer and driver partner data, we’re creating pathways for improved OTD and customer satisfaction this peak season. Learn more about how Perfect Placement™️ reduces misdeliveries and improves OTD at our blog:  https://lnkd.in/gUUzFq2B

🚚 Struggling to manage multiple last-mile carriers for optimal delivery? You're not alone. Today's brands juggle an average of SIX! While a diverse carrier network offers flexibility and reach, it can create a disjointed #customerexperience. So, what's the key? Our Head of Product Success, Angus Knights, shares his insights on choosing the right carriers and ensuring a unified customer journey: https://lnkd.in/eJVGwehd

Speed, service, and high profits—that's the Wienerschnitzel way. Our model focuses on delivering an incredible customer experience and keeping profits high. Learn more about how you can get started: https://bit.ly/3BoUC1H

On this episode of Driving Insights, we uncover strategies to revolutionize your service drive through vehicle walk arounds. 🚘 Learn secrets to build trust, boost sales, and foster customer loyalty. 🔧💼🤝 https://lnkd.in/eYyckAT2

Even though we’ve been acclimated to the concept of “voice of the customer,” companies often believe they know how to satisfy the customer without ever asking what is important to them. - Mark DeLuzio

Take a look behind the scenes at our story and how we developed our unique process (knows as S3) to optimize customer performance from the start. Watch now. https://hubs.li/Q02qqZwb0