Democracy Dies in Darkness

Racists and Taliban supporters have flocked to Twitter’s new audio service after executives ignored warnings

Employees who complained about the lack of moderation say they were sidelined

Updated December 10, 2021 at 4:36 p.m. EST|Published December 10, 2021 at 11:50 a.m. EST
Twitter co-founder Jack Dorsey, who stepped down as the network's CEO on Nov. 29, 2021. (Prakash Singh/AFP/Getty Images)
13 min

Earlier this year, as Twitter raced to roll out Spaces, its new live audio chat feature, some employees asked how the company planned to make sure the service didn’t become a platform for hate speech, bullying and calls to violence.

In fact, there was no plan. In a presentation to colleagues shortly before its public launch in May, a top Twitter executive, Kayvon Beykpour, acknowledged that people were likely to break Twitter’s rules in the audio chats, according to an attendee who spoke on the condition of anonymity to describe internal matters. But he and other Twitter executives — convinced that Spaces would help revive the sluggish company — refused to slow down.