Rounded Corner Business Cards

Response from Vistaprint Customer Care Team:

We are sorry to learn about the disappointment with the color and quality of your recent business cards. We strive to maintain consistency and high standards with our products, and we apologize for falling short in this instance. To remedy this, we have thoroughly reviewed your account and taken appropriate actions to rectify the situation. You can expect to receive an email outlining the details of the resolution shortly. The matter will also be shared with the appropriate team.

Response from Vistaprint Customer Care Team:

Thank you for reviewing the Rounded Corner Business Cards. Your feedback on the print quality and delivery speed is greatly appreciated. However, we do regret that some cards were damaged in the box. This isn't normal, and we are happy to make this right by processing a free replacement order for the affected cards. The order number will remain the same as the original order, and you can track the status of the replacement by going to your Order History under My Account. We hope this helps.

Response from Vistaprint Customer Care Team:

We sincerely apologize for the print quality issue of the Rounded Corner Business Cards you received. When your expectations aren't met, we're devoted to putting it right. We aim for 100% customer satisfaction. As a result, we are able to confirm that one of our customer support representatives helped you and appropriate steps have been performed on your order to guarantee your satisfaction. A confirmation email with more information ought to have been sent to you. For future orders, as a gentle reminder, the gloss finish can only be applied to front or one side & smooth, silky back same texture as matte. Rest assured that your feedback will be shared with the relevant team for review and improvement. Thank you for taking the time to reach out to us.

Response from Vistaprint Customer Care Team:

We are so sorry to hear of your dissatisfaction with the matte finish that was printed on your rounded corner business cards. To address this, we have made adjustments to your account, and you can expect an email with more information. Please note, the option to select the paper stock, thickness and finish when using your own design is shown right after uploading the front and backside (if there is a backside design selected). Additionally, when reordering the business cards from your Projects you're able to select the option that you want. We hope this will be helpful.