64% of consumers aged 18–34 report their customer expectations increased over the past year, compared to just 33% of those 35–54 and 15% of consumers 55–74

🔗 Source Verint’s “State of Customer Experience 2025” report, highlighting generational shifts impacting CX strategy

Younger consumers are raising the baseline for experience—expect faster, digital-first, seamless service or risk losing trust. For product and design leads, this means prioritizing self-service paths and proactive interfaces aligned to a digitally native mindset.

This stat underscores why CX must evolve—today’s standards are tomorrow’s worst practices.