Stat: 68% of customer service and support interactions are expected to be handled by agentic AI by 2028, with 56% predicted within the next 12 months.

Takeaway: Agentic AI isn’t some distant future—it’s already top of mind for most orgs and customers. For teams in CX, PM, and UX, it’s time to design for human‑AI mashups, thinking voice, escalation, and empathy before the AI gets turned on.

Source: Cisco — “The Race to an Agentic Future: How Agentic AI Will Transform Customer Experience” report