DCX Stat: 92% of organizations say that the support and services they receive from vendors have become more critical in the AI era.

Takeaway: Customers are putting increasing weight on how vendors support them in the AI era—when support matters this much, the experience itself becomes a competitive edge. CX leaders need to prioritize delivering not just efficient service but confidence and reliability.

Source: Cisco — “The Race to an Agentic Future: How Agentic AI Will Transform Customer Experience”