I had briefly interacted with this young man in April last year in London. He was greeting everyone who entered the executive lounge with a big smile.
Weary travelers. Young families. Old couples.
Most people passed by him looking for a place to sit. He kept at it, undeterred. The same fervor and enthusiasm, the same warm smile for every one, despite receiving a lukewarm acknowledgment, if that
I had four hours so I did what I usually do: create little tokens of appreciation. On our way out, I handed one to him and one to the station manager outside.
Today, after almost 9 months, I received this unexpected note (I don’t follow him and he never followed me on social media either) … but I remembered exactly who he was!
Our exchange may have lasted no more than a minute, but a real connection was forged.
This is the power of these little tokens of kindness. They’re not grand gestures but they’re authentic. They’re small acts of recognition that ripple outward in ways we may never know.
This is why I do what I do.