We’re aware of an issue affecting reported open rates for some publishers. We take this seriously and understand how important these metrics are as you build your business here.

Current evidence suggests this is due to changes in how Gmail loads tracking pixels, rather than a change in subscriber engagement or deliverability. Importantly, click-through and delivery rates for recipients have remained stable, which is a strong signal that subscriber behavior has not changed. 

We take responsibility for ensuring these metrics are accurate and are prioritizing improvements to our open rate tracking so this is resolved as quickly as possible. Visit substack.statuspage.io/… for the latest updates.