Thanks a lot for sharing these resources and information!

Reflecting on how the PQ manager has replied to my emails, and to those of other owners, it’s striking how much power she tries to exert. Her tone is often dismissive, at times even degrading, as if owners have no right to ask questions. She seems to believe that by contacting her, we’re creating unnecessary work. I’m sorry to inconvenience her with the duties she’s actually paid to perform. Her emails always ends with ‘Warmest regards,’ but the only thing that comes through is chill and condescension. Our building deserves professionals who respect the people they serve.