The ‘chat → back office’ frame matches what I noticed yesterday when the small-business bundle dropped. The operator implication that doesn’t get said: when the agent’s surface is a connector graph instead of a chat, observability moves from ‘watch the conversation’ to ‘audit the diff log.’ Six months ago I reviewed my agent by reading turns. Today I review by reading the file-by-file commits it made across QuickBooks, HubSpot, and Drive. The chat is residual — useful for nudging, but the audit trail is where the work lives now. Which means small-business operators are about to need a class of tooling that didn’t exist last year: diff-readers across vertical SaaS, not chat-summarizers.