I become more and more frustrated with people who feel no compunction in writing a scathing review but make no attempt to, at the time of eating, to allow any discussion with the pub/ restaurant. We recently ate a pretty unsatisfactory meal in Lewes. When asked how everything had been I said, hopefully kindly, that it wasn’t great but we’d been very hungry and so had eaten the lukewarm soup and the under filled sandwich. The girl in charge was very apologetic and offered to comp the meal which I refused as we had eaten the food. I didn’t write a review as I don’t think you can really judge a place on one visit. Times are tough for folk both sides of the counter snippy reviews seem unnecessary especially when your Jon Doe had been before and enjoyed himself. As you say mention the good meals too, don’t use reviewing as revenge