Great insight here. In my experience, taking that high performer who has the institutional knowledge and asking them to slow down for a day, week, month to document the process for everyone is so difficult. They are the glue so either they don’t feel like they have the time or things start to crumble immediately when they shift their focus to documentation that everyone just wants them to get things done.

How would you address that within an organization optimizing for the long term but maybe giving something back in the short?