As a referral center, it is WILD how hard it is to track down information. We have teams that solely process faxes of healthcare records. Not to mention the fact that all EMRs are not the same, and rarely talk to each other. Each organization has countless systems that exist in a vacuum. Every single physician I know and work with is overwhelmed and exhausted at the prior auth/peer review process. Add in the fact that often these peer reviewers are not experts in the specialty and you add another layer. Thank you for sharing your experience!