Bruce Temkin 

@brucetemkin
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Human Experience Catalyst, often referred to as the “Godfather of Customer Experience” for his work in propelling the disciplines of customer, employee, and brand experience. He has advised many of the world's leading brands.
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Humanity At Scale
Humanity At Scale
By Bruce Temkin
Bruce Temkin explores human-centric leadership that transforms you, your organization, and the world—plus musings on what makes people tick