• Position: Executive Concierge
• Job Type: Full-Time Freelancer
• Shift: 48 hours per week~ Rotation Weekends
• Industry: Corporate Housing

Executive Concierge are responsible for assisting our guests, suite owners and Sales Team.

Responsibilities include:

• Assist guests with all their questions and concerns by phone, live chat and ticket system through Aircall and Zendesk apps.
• Deliver outstanding customer service by answering guest requests professionally and promptly.

You are qualified if you are/have:

• Highly developed commitment to customer satisfaction.
• High personal standard of excellence, sense of urgency and demonstrated initiative.
• Ability to work well in a fast paced environment with limited need for direction or supervision in a fast paced environment and understands how to prioritize tasks
• Results oriented and can work in a fast paced environment with a proven track record of delivering excellent customer service
• Take full ownership of work
• Ability to learn quickly and navigate in a multi-application environment and can effectively communicate
• Knowledge of customer service/hospitality principles and practices or at least 2 full years of employment in a hotel, hospitality, customer service or sales environment
• Speak English (French is a plus!) clearly and have exceptional verbal and written communication skills
• Detail-oriented and professional attitude
• Resourceful, motivated and show initiative
• Excellent interpersonal and organizational skills, ability to multi-task

We’re looking for a personality, not a piece of paper. We want a special kind of person! Get in touch and show us what you’ve got!