CI/CD refers to continuous integration and continuous deployment. In terms of user functionality, CI/CD pipelines typically mean the automation of the “build, test, and deploy” process. For the laymen among us (me), the process of actually getting an update deployed in a product could be helpful. Let’s imagine for a second that a customer reports that a feature isn’t working as expected or is malfunctioning (sometimes not the same thing). This will be reported to a support worker, who typically raises a ticket in an internal task system (Jira, Intervals, etc.).