I feel empathy with Shay, but what the heck!? He doesn't know the name of the agency he is dealing with. He is also misinformed about USCIS's troubles in 2020. If two major facts are wrong in the first section, I read the rest with extreme caution. (It's U.S. Citizenship and Immigration Services, by the way.)

The asylum and refugee processes both are suboptimal. However, his problem is timing mostly. In 2020, because a lot of money suddenly wasn't where it was supposed to be, USCIS quit hiring people or doing employee transfers. Then because of the pandemic, all interviews we cancelled for much of the year. The immigration courts closed. Then came the furlough threat. That meant that lots of people fled to other agencies to protect themselves from that furlough. At the end of FY20, things were a little better. In 2021,new people opted to rehire those positions. But hiring new people takes time.

It sucks that the agency was mismanaged for couple of years. It sucks that all of DHS was mismanaged for most of the prior admin. But it hits everyone. Did anyone need a Social Security appointment in 2021?