maybe this wasn’t (explicit) malice. But the absence of malice does not end the inquiry. In public institutions, repeated “incompetence” is often just a polite word for a governance failure that some people are expected to survive gracefully. When that neglect is predictable, repeated, and unevenly distributed, it is not neutral—it is institutional harm. That, I think, is what people are reacting to—not a lack of nuance, but a very clear recognition of the pattern.