How to improve customer onboarding through visuals

Most onboarding journeys live in a mix of emails, slide decks, Slack threads, and mental notes. And when everyone is working from their own version of what’s happening, it’s no wonder things fall through the cracks.

Effective onboarding visuals help users grasp what matters quickly and confidently. It helps reduce churn, enables them to work better with other teams and make the whole experience less frustrating for your customers and you.

In this Creately article, the author explains how to use simple diagrams to make onboarding more collaborative and less confusing.