The most profitable Blockbuster franchisee in America spent years sending detailed memos to the CEO showing the stores were failing.

When he presented data in meetings, he got polite disagreement. When he followed up in writing, the replies came back in corporate-speak.

When he pointed out that 80 million households now owned DVD players and nobody wanted VHS tapes anymore, headquarters had a phrase ready: “The customer is format agnostic.”

Eventually he stopped trying. His words: “It was a waste of my time.”

That silence is not neutral. It’s the sound of an organization losing its mind.

Who on your team has stopped speaking up? And what happened the last time they tried?