“This is very important so listen up. We are full. The flight is full, Ok? I see a lot of roller bags. Put those in the bin. Everything else—backpacks, coats, all that stuff—does not go in the bin. We don’t have room. If you guys mess this up, I’m going to come on the plane, and you don’t want that. I’m serious. I do not play. Roller bags in the bin. Everything else under the seat. Feel me? Ok. Thank you for flying Southwest.”

— Oakland gate agent