The over invested people are outside all three groups. They invest heavily in the work itself and focus on delivery. If something isn’t working, they try to fix it. If a process is inefficient or risky, they point it out because they assume improving the work is what they’re there to do. Others take a more nurturing approach to try to keep people on side and soothe mounting tension. This creates tension because the way things are set up isn’t designed for that level of engagement. It relies on people either using the workplace as it is, ignoring it, or adapting to it. Their approach exposes gaps that others have learned to work around. As a result, they become the point of friction and a risk to how things are currently done, rather than examining how the work is being done. Once they’re seen as a threat, they’re pushed out through scapegoating and other forms of humiliation.