Kit - it is truly one of the most heart-wrenching things in the world to watch.

When you see passionate and capable people shift into frustration, or indifference, or just leave the organization because the organization isn't capable of improving, it just becomes a bigger and more complex problem the next leader has to address.

Yet it is also preventable. When preparedness is treated as a true organizational capability, you create conditions where those same people choose to stay because they are seeing the organization improve each day.