Peter Armaly (@peterarmaly1): "AI is going to be a boon to business. The math advantage is hard to ignore. Customers, too, will benefit from the improvements in product quality, and the speed and accuracy of service delivery and product adoption guidance. But I can’t help seeing what’s coming…. drastic reduct…"

Make money doing the work you believe in

Jun 21, 2025

Customer Service Leadership in the age of AI

AI is going to be a boon to business. The math advantage is hard to ignore. Customers, too, will benefit from the improvements in product quality, and the speed and accuracy of service delivery and product adoption guidance. But I can’t help seeing what’s coming…. drastic reductions in employment.

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One of my favourite reads of the week is the newsletter from Jason M. | Peter Armaly

One of my favourite reads of the week is the newsletter from Jason M. Lemkin and his team at SaaStr. This one is impressive in its depth and breadth. Here’s just one example from the article that, IMO, zero in on the biggest opportunity for business, the biggest benefit for customers, and the bigg…

Jun 21

10:18 PM

Make money doing the work you believe in

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