Make money doing the work you believe in

For a decade brands convinced consumers that buying sneakers and coffee was basically a personality trait. Now some of those same brands are trying to hide behind the drapes and customers are realizing this was not a normal shopping relationship, this was emotional co-branding. When a company teaches people to attach their identity to a logo, silence doesn’t feel neutral, it feels like getting ghosted. The market immediately starts inventing explanations because consumers would rather believe betrayal than neutrality. This paper argues that once a brand becomes a cultural character, the real danger is not backlash, it is acting inconsistent in front of an audience that now thinks it knows you personally.

Hey Brands, You Trained Us to Care. Now What?
Feb 17
at
11:51 PM
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