Craft and quality vs cheap, quick and disposable.

There’s an interesting dichotomy emerging in SaaS.

On one end of the spectrum VCs like Anish Acharya says we’re entering the era of “Disposable software” and Sam Altman describes it as the “fast fashion era of SaaS”.

On the other, companies like Linear are doubling down on craft and quality with Linear recently confirming that they use something called Quality Wednesdays where engineers and designers are encouraged to find and fix small issues which degrade the overall UX.

Personally, I’d always rather use a product crafted with love, care and attention.