Simon Baugh (@simonbaugh): "Lots of organisations have to deliver decisions people won’t like. Price rises. Service changes. Job losses. What’s the secret to communicating bad news well? Most organisations focus too much on the message rather than the process. https://simonbaugh.substack.com/p/the-wisdo…"

Lots of organisations have to deliver decisions people won’t like. Price rises. Service changes. Job losses.

What’s the secret to communicating bad news well? Most organisations focus too much on the message rather than the process.

Cut Through!

The wisdom of the long-distance train conductor

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-18:13

May 13

12:37 PM