Yep, it's very telling that the mere idea of measurable, objective goals seemed alien to him. But when all you're interested in is validating your feelings and trying to sound as if you've figured out some great, unseen truth, there's zero motivation to use metrics that might show you that you're wrong about the scale and the scope of the problem.

As you say, the same people who insist on objective processes to eliminate racial bias, often lack the insight to see that they should apply those processes to their own thinking.