"Seems like that was sort of what happened when you added some of your personal experience to the conversation, without claiming superiority?"

Yeah, absolutely. I tend not to be too moved by personal stories to be honest, just because they're rarely relevant to wider social issues, and most of us have a horrible story or two we could share, but I think any reminder that there's a human being on the other side of the screen is a good thing.

Having seen the way Stephanie talks to many other people online (I stumbled across a few conversations with other people), it seems she thrives on as much antagonism as possible, and, predictably, then gets the same in return.

I'm really glad we got the opportunity to humanise the conversation again, but I don't think it's a coincidence that that's the point Stephanie most interest in talking. Some people (not most people thankfully) are just looking for an opportunity to vent.