Rachel Lipson | The Point (@thepoint): "This. I also remember being trained in retail at 16 to put the call on hold and help the person standing in front of you. Makes a huge difference."

The app for independent voices

Rachel Lipson | The Point

This. I also remember being trained in retail at 16 to put the call on hold and help the person standing in front of you. Makes a huge difference.

Emma Näpänkangas

Amen

The most sophisticated technology, the most beautifully lit spa, the most carefully curated minibar, none of it lands if the person at reception makes you feel like a transaction. Friendliness is not a soft skill. In wellness hospitality, it is the product. Everything begins there. Every single time.

Apr 2

at

6:35 AM

#nojs-banner { position: fixed; bottom: 0; left: 0; padding: 16px 16px 16px 32px; width: 100%; box-sizing: border-box; background: red; color: white; font-family: -apple-system, "Segoe UI", Roboto, Helvetica, Arial, sans-serif, "Apple Color Emoji", "Segoe UI Emoji", "Segoe UI Symbol"; font-size: 13px; line-height: 13px; } #nojs-banner a { color: inherit; text-decoration: underline; } This site requires JavaScript to run correctly. Please turn on JavaScript or unblock scripts