Fantastic advice for responding to direct questions and objections.
18 years of school trained you to answer questions. In real life? That ruins conversations.
Someone says, "You're always late." You answer, "No I'm not!"—and boom, fight starts.
Instead, try this: "I understand." Repeat what they said in your own words. Then ask an open question.
"You're too expensive." → "I get that money matters. What els…
