Chatbots aren't neutral interfaces.

They're a design choice that prioritizes conversational generality over domain specificity. And it's reshaping how entire industries work while projecting confidence they don't actually have.

The research is clear: in high-stakes contexts, chatbot systems fail to meet user needs while appearing authoritative. The result? Deskilling. Homogenized knowledge. False confidence in critical decisions.

The fix isn't bigger models or longer context windows.

It's pluralistic system design — tools built for tasks, not conversation.

Vertical SaaS companies should be celebrating right now, not copying the chat widget.

What's an overlooked interaction pattern in your product that a chatbot made you forget about?