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When someone you love comes to you with a problem, ask: "How can I support you? Do you want advice, a listening ear, or a comforting hug?"
If they want to be helped, offer solutions. If they want to be heard, listen attentively. If they want to be hugged, hug them.
Read (Poem) When Someone Deeply Listens to You By John Fox
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Not only to be heard, but understood.
At 78 with anxiety, I am often told, “You’ll be fine.” instead of people listening to how deeply I am anxious over things. Then they move on to their own conversations.